Returns & Exchanges
At Osmo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is seamless from the moment you browse to the moment your package arrives.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Package and Ship
Securely pack your items in their original packaging, attach the shipping label to the outside of the box, and drop it off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing