Frequently Asked Questions
Everything you need to know about shopping with Osmo.
What are your shipping rates and delivery times?
We offer standard shipping on all orders, which typically takes 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
What is the return policy for Osmo products?
We accept returns within 30 days of purchase. Items must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's progress.
Which payment methods do you accept?
Osmo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International delivery times vary by location and may be subject to local customs duties and taxes.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.